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Our Code of Practice

Download TEIA's Code of Practice PDF Document

Information, Advice and Support Services

TEIA is commited to integrating Access and Equity principles within all of its services. Our RTO's staff recognise the rights of learners and provide information, advice and support that is consistent with TEIA's Code of Practice.

Regardless of cultural background, gener, sexuality, disability or age you have the right to learn in an environment that is free of discrimination and harassment, and be treated in a fair and considerate manner while you are studying with this organization. If, at any time, you feel that any staff member is not abiding by the RTO's Code of Practice then report your concerns/grievance to your trainer/assessor or anyone in TEIA. 

Client Enrolment and Induction/Orientation Procedures

TEIA provides clear information on the qualifications, courses and services that it offers. This includes the location of training, any required skills or knowledge and any additional training pathways available. The RTO's enrolment process requires you to complete an enrolment form and provide as much relevant information as possible to ensure we provide training to suit your need. All information collected is kept confidential and subject to TEIA's TEIA's Privacy PolicyPrivacy Policy

Course Information

Specific course overviews have been developed for all of the courses that TEIA offers. Learner information sheets for each course and its contents are available through the TEIA office and on this website. 

Fees and Charges

Information on fees, charges and refunds are clearly documented in this course information and through this website.

Provision of Language, Literacy and Numeracy Assessment

TEIA provides advice, support and help for any language, literacy and numeracy assistance on request or where our trainers identify the need during a course. Trainers monitor the needs of a learner's language, literacy and numeracy skills through TEIA's enrolment forms, and through the learning process. If at any time TEIA feels a learner requires assistance in these areas The RTO will either provide this or tailor learning and assessment materials to match the learner's needs.

Client Support

TEIA currently offers support in:

  1. RPL assessment;
  2. Options in learning;
  3. Guidance on career options;
  4. One on one learning assistance;
  5. Training needs analysis; and
  6. Information on our web-site.
Flexible Learning and Assessment Strategies

TEIA’s procedures for learning and assessment are flexible and take into account the context and needs of learners. The RTO ensures that:

  • All required resources for the delivery of any course are in place and maintained in good working order.
  • Training and assessment will only be conducted by qualified staff.
  • All training and assessment will be to the nationally set standard prescribed in the relevant Training Package or accredited course material.

This means that training and assessment you receive with TEIA is done in accordance of the Australian Quality Training Framework. Any qualifications you achieve with TEIA will be recognised anywhere in Australia.

Welfare and Guidance Services

TEIA endeavours to provide welfare and guidance to all learners. This includes:

  • Occupational Health and Safety;
  • Review of payment schedules when requested
  • Learning pathways and possible RPL & RCC opportunities;
  • Provision for special learning needs;
  • Provision for special cultural and religious needs; and
  • Provision for special dietary needs.
Appeals and Complaints Procedures

TEIA has a documented procedure that covers any appeals or complaints. Should you have an appeal, complaint or grievance contact TEIA's Training Administrator for detailed information on this process or obtain the necessary Complaint / Appeal form from this web site.

Disciplinary Procedure

To ensure all learners receive equal opportunities and gain the maximum from their time with our organisation, these rules apply to all people that attend any of TEIA's workshops, training sessions and learning/assessment activities. Any person(s) who displays dysfunctional or disruptive behaviour may be ask to leave the session and/or the course.

Dysfunctional behaviour may include:

  • Continuous interruptions to the trainer whilst delivering the course content
  • Smoking in non-smoking areas
  • Being disrespectful to other participants
  • Harassment by using offensive language
  • Sexual harassment
  • Acting in an unsafe manner that places themselves and others at risk
  • Continued absence at required times

Any person who is asked to leave a session or course has the right of appeal through TEIA's appeals process.

Staff Responsibilities for Access and Equity Issues

At TEIA, all staff are inducted in their responsibilities with regard access and equity principles. TEIA's staff act in accordance with its Code of Practice and all learners are made aware of their rights and responsibilities. All learners have access to all courses that are conducted irrespective of gender, culture, linguistic background, race, or disability.

Recognition of Prior Learning (RPL) Arrangements

Recognition of Prior Learning (RPL) assessment is available to all learners. If you believe you have relevant skills and abilities that you have learned in your past please contact the relevant trainer. They will discuss the evidence requirements you will need to provide and support documentation as required.

Refund Policy

As a learner you pay an agreed fee upon commencement of a course in which you are enrolled. Course deposits are accounted separately and are not accessed until course commencement. TEIA maintains and promotes a fair and just refund policy for those students/clients that have concerns/difficulties in the following areas:

  • Materials and resources did not meet the client’s needs.
  • Exceptional family circumstances that disadvantage the student (Application is made in writing to the Chief Executive Officer)

The TEIA refund policy is outlined below and is also printed on each enrolment form:

Refund Conditions: Materials are returned in good condition within 30 days of receipt
Available Refund:  100% refund of fees

Refund Conditions: Materials are returned in good condition between 30 - 60 days of receipt
Available Refund:  75% refund of fees

Refund Conditions: Cancellation of a workshop occurs within the first three hours of the workshop’s commencement
Available Refund:  100% refund of fees

Refund Conditions: Cancellation of a workshop or return of materials/resources outside of the above
Available Refund:  No refund of fees